ArionPlus Privacy Policy for Philippine Players Online

1About This Privacy Policy

This Privacy Policy ("Policy") describes how ArionPlus ("we", "us", "our") handles personal information collected from individuals who visit, register with, or otherwise use the ArionPlus platform at arionplus.xyz. It applies to all ArionPlus services, including Tongits, Online Casino, Card Games, Virtual Sports, NBA Betting, Esports Betting, and the VIP Club.

By creating an ArionPlus account, using any of our services, or continuing to browse the site, you acknowledge that you have read and understood this Policy. If you do not agree with how ArionPlus handles personal data as described here, you should not register an account or use our platform.

This Policy should be read alongside the ArionPlus Terms and Conditions and Responsible Gaming policy, both of which contain related obligations that affect your account and data.

2Personal Data We Collect

ArionPlus collects personal data through several channels: information you provide directly when registering or transacting, data generated automatically through platform use, and information obtained from third-party verification services. The categories of data we may collect include the following:

Registration and Identity Information

• Full legal name, date of birth, and nationality
• Residential address in the Philippines
• Email address and mobile phone number
• Government-issued identification documents (e.g., Philippine passport, driver's licence, SSS/UMID card) used for age and identity verification
• Selfie or video verification images where required by our KYC process

Financial and Transaction Information

• Deposit and withdrawal records, including amounts in PHP and transaction timestamps
• Payment method details such as GCash account reference, Maya wallet identifier, bank account name and number, or card type for Visa and Mastercard transactions
• Source-of-funds documentation where required for compliance purposes

Platform Activity Data

• Game play history, bet amounts, results, and session durations
• Bonus and promotion claims, wagering progress, and VIP Club status data
• Responsible gaming settings, limit adjustments, and self-exclusion records
• Customer support correspondence and complaint records

Technical and Device Data

• IP address, approximate geolocation, and country of access
• Device type, operating system, browser version, and screen resolution
• Session cookies, login timestamps, and navigation logs within the platform

3How ArionPlus Uses Your Personal Data

ArionPlus uses the personal data described in Section 2 for the following purposes. We process your data only for purposes that are necessary and proportionate to the service we provide.

Account Management

We use your registration and identity information to create and maintain your ArionPlus account, verify your age and eligibility, process login requests, and communicate account-related notices. Without this data, we cannot operate a regulated gaming account on your behalf.

Payment Processing and Financial Compliance

Your financial data enables ArionPlus to process deposits in PHP, execute withdrawal requests to eligible Philippine payment methods including GCash, Maya, BDO, BPI, UnionBank, and supported cards, and maintain accurate transaction records. We may also use this data to meet anti-money laundering and source-of-funds obligations under applicable Philippine law.

Fraud Prevention and Platform Integrity

ArionPlus analyses account activity, IP logs, and device data to detect multi-accounting, bonus abuse, unauthorised access, and other activities that violate our Terms and Conditions. Protecting the platform benefits every legitimate player who uses ArionPlus.

Legal and Regulatory Compliance

Certain data retention and disclosure obligations are imposed on ArionPlus by applicable law and licensing requirements. We retain records and may disclose data to regulatory bodies, law enforcement, and financial intelligence authorities when legally required to do so.

Platform Improvement and Communications

Aggregated, anonymised usage data helps ArionPlus improve game performance, navigation, and the overall player experience. We may also use your contact details to send account notifications, security alerts, and information about relevant promotions, subject to your communication preferences.

4Legal Basis for Processing

ArionPlus processes personal data on one or more of the following legal bases, depending on the specific purpose:

• Contractual necessity — processing required to operate your ArionPlus account, process transactions, and provide the services you have registered to use.
• Legal obligation — processing required to comply with applicable Philippine law, licensing conditions, anti-money laundering rules, and regulatory reporting requirements.
• Legitimate interests — processing necessary to protect the security and integrity of the ArionPlus platform, prevent fraud, and improve service quality, where these interests are not overridden by your data protection rights.
• Consent — where we rely on your consent (for example, for optional marketing communications), you have the right to withdraw that consent at any time by contacting support@arionplus.xyz.

5Sharing Your Data

ArionPlus does not sell, rent, or trade your personal information to third-party marketing organisations. We share your data only with the following categories of recipients, and only to the extent necessary for the stated purpose:

• Payment service providers — GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet processors, BDO, BPI, UnionBank, Visa, and Mastercard networks require transaction data to execute payments.
• Identity verification partners — licensed KYC and age-verification providers process your identity documents and selfie images to confirm eligibility before account activation or withdrawal approval.
• Game software suppliers — third-party game providers receive session data necessary to operate their certified RNG and live dealer games on the ArionPlus platform.
• Fraud and security services — specialist providers help ArionPlus detect unusual account behaviour, multi-accounting, and suspicious transaction patterns.
• Regulatory and legal authorities — ArionPlus may disclose personal data to Philippine government agencies, law enforcement bodies, or financial intelligence units when required by law or a valid legal process.
• Business transfers — in the event of a merger, acquisition, or sale of all or part of the ArionPlus business, your data may be transferred to the acquiring entity, subject to the same privacy obligations described in this Policy.

All third parties who receive ArionPlus player data are required to handle it confidentially and to use it only for the specified purpose. We do not authorise them to process your data for their own commercial purposes.

6Cookies and Tracking Technologies

ArionPlus uses cookies and similar tracking technologies to operate the platform, maintain login sessions, remember your preferences, and collect anonymous usage statistics that help us improve the site for Filipino players.

Types of Cookies Used

• Essential cookies — required for the platform to function. These include session authentication tokens and security cookies. You cannot disable these without preventing the site from working correctly.
• Functional cookies — remember your language settings, responsible gaming preferences, and login state between sessions.
• Analytics cookies — collect anonymous data about page visits, session duration, and navigation paths to help ArionPlus improve the platform. No personally identifiable information is included in analytics reports.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the core ArionPlus services, but some features may work less smoothly. For full details on the cookies ArionPlus uses, refer to the cookie settings available within your account.

7Data Retention

ArionPlus retains your personal data for as long as your account remains active and for the minimum period required by applicable law after your account is closed or you make a data deletion request. The following general retention periods apply:

• Account and identity data — retained for the duration of the active account relationship and for a minimum of five years after account closure, in line with anti-money laundering record-keeping requirements.
• Financial transaction records — retained for a minimum of five years from the transaction date to satisfy financial reporting and audit obligations.
• Responsible gaming records — self-exclusion periods, cooling-off arrangements, and limit histories may be retained beyond account closure to prevent re-registration during an active exclusion.
• Support correspondence — retained for a minimum of two years from the last interaction to support dispute resolution.
• Technical and device logs — retained for 12 months from the date of collection unless a longer period is required for a pending investigation.

When retention periods expire, ArionPlus securely deletes or anonymises personal data so that it can no longer be linked to an individual player.

8Security Measures

ArionPlus applies technical and organisational security measures proportionate to the risk of processing player data. These include:

• SSL/TLS encryption on all data transmitted between your device and ArionPlus servers
• Encrypted storage of passwords and sensitive financial data
• Role-based access controls limiting staff access to personal data on a need-to-know basis
• Regular vulnerability assessments and security audits of platform infrastructure
• Incident response procedures to detect, report, and respond to suspected data breaches promptly

Despite these measures, no online platform can guarantee absolute security. You can reduce your own risk by using a strong, unique password for your ArionPlus account, enabling any available two-factor authentication, signing out after each session on a shared device, and contacting support immediately if you suspect unauthorised access to your account.

9Your Privacy Rights

As a registered ArionPlus member in the Philippines, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at support@arionplus.xyz with your account details and a description of your request. We will respond within 30 calendar days.